Privacy Policy

1. Introduction
Clean Cut Electrics is committed to protecting the privacy of our clients and stakeholders. This policy outlines how we collect, use, store, and disclose your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. The Information We Collect
To provide premium electrical services and maintain safety standards, we may collect:

• Contact Details: Name, residential/business address, phone number, and email.
• Project Information: Electrical plans, photos of your switchboard/installation, and property
  access details.
• Financial Information: Payment details (processed securely via encrypted third-party
  providers).
• Site Security & Access Information: At your discretion, you may provide us with security
  codes, gate PINs, or instructions for key locations to facilitate ongoing maintenance or
  scheduled works.
• Digital Data: IP addresses and cookies when you interact with our website.

3. How We Collect Information
We collect information directly from you when you:

• Request a quote or book a service via phone, email, or our website.
• Interact with us via our Job Management System.
• Sign our Terms of Engagement or Safety Audit reports.

4. Purpose of Collection
We collect your information to:

• Provide high-quality, compliant electrical services.
• Issue certificates of compliance, invoices, and warranties.
• Communicate safety alerts or maintenance reminders.
• Improve our service delivery and marketing efforts.

5. Disclosure of Information

• Employees & Subcontractors: On a “need-to-know” basis strictly to facilitate the completion of your project.
• Regulatory & Statutory Bodies: Such as NSW Fair Trading or network providers. We will seek your consent prior to disclosing information for standard compliance reporting.
• Exclusion for Privileged Internal Audits: Information collected during voluntary workplace safety inspections, WHS compliance audits, or analysis reports is treated as Privileged
• Commercial Information. We explicitly do not disclose these findings to SafeWork NSW, WorkCover, or other regulatory bodies. These reports are provided solely for the Client’s internal risk management purposes.
• Service Providers: Professional software and payment processors who facilitate our business operations.

6. Data Security
We take reasonable steps to protect your information from unauthorised access, loss, or disclosure. We utilise secure, password-protected job management software and encrypted payment gateways. While we strive to protect your data, no method of transmission over the internet is 100% secure.

7. Access and Correction
You have the right to access the personal information we hold about you or request a correction if the data is inaccurate. To do so, please contact us at info@cleancutelectrics.com.au

8. Updates to this Policy
We may update this Privacy Policy from time to time to reflect changes in legislation or our business processes. The latest version will always be available on our website.